Frequently Asked Questions

When do I make payment for my parking?

For Andrew’s owned and operated sites, payment can either be made before or on arrival at Andrew’s.

For Affiliate sites, payment is required upon booking.



 
Can I amend or cancel my booking and are there any fees?

Amendments can be made right up until your return, without fee, for either Andrew’s or affiliate sites through our Manage Booking portal. Outstanding parking fees or credits required after amendments are also handled in this process.

Cancellations may also be made up until your intended arrival date, however cancellation fees typically apply.



 
How long before my flight should I arrive at Andrew’s?

Each facility is different, with recommendations between 15 and 45 minutes. Please note the time recommended on each locations website and on booking confirmation emails.



 
Do you have Memberships available?

Andrew’s Airport Parking owned and operated facilities have Membership options, for individuals and businesses. Please click on Melbourne, Brisbane or Adelaide to see each facilities’ options.

Affiliate branches need to be contacted individually to ask about Membership options.



 

Absolutely superb. Good old fashioned personalised service. I would highly recommend.   Jason, 4/10/16A1 Service. Always on time, thank you Andrew’s.  Pepe, 29/09/16Great job Les. On time and great service, thank you.  Darren, 26/09/16I love how handy Andrew's Airport Parking is. The staff are very friendly and helpful. I will use Andrew's anytime I travel from now on.  Heather, 17/09/16I landed 15 mins ago, now I am in my car about to head and see the family - that's great service for you - many thanks.  Tim, 7/08/16Highly recommend! I've used Andrew's twice now and had an awesome experience! Super professional and great customer service!!  Madison, 4/08/16Absolutely brilliant service Harold was most courteous and an asset to your company.  Susan, 1/08/16Quick and easy transfers to and from the airport with no waiting around. Very happy and we'll use the service next time we travel. Thanks especially to our friendly driver John!  Sheri, 25/07/16What great service, friendly staff and very fast to get you to the airport and back again. Thanks Kellie and go pies!  Craig, 3/07/16
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