Yes, you enter through the same gates and into the same customer carpark.

Yes you are. You can read those terms & conditions here.

We are open 24 Hours a Day, 7 Days a Week. However, whenever practical we appreciate larger vehicles being collectde or dropped off during daylight hours.

This depends on the length of your ORIGINAL contract and payment. See below.

Additional exits, not including your final exit, will cost $20 per occasion. We require 48 hours notice of your want to take your vehicle out.

Also, if you need to spend more than 10 minutes with your vehicle onsite, this will count as 1 of your exits.

You can pre-pay. However provided you pay for your intended stay in full on arrival, that’s fine by us.  If you need to remove your vehicle permanently before the end of your contract, we will refund any whole unused months on the contract.

Anything you can tow, or drive on Australian Roads, yes we can store it. Our undercover height restrictions are in excess of 4m, so almost all vehicles can be stored undercover also.

Whether you are dropping your vehicle off or collecting it, we encourage you to call us either before you leave the house with an expected arrival time or when you’re 15 minutes away. That allows us to welcome you onsite and ensure your drop or collect is as quick as possible.

Depending on your vehicle and where it will be / is stored, you may collect or drop it in our customer area or you may collect or drop it in its parking location. Our branch staff will confirm this to you.

Bringing the vehicle in we check off your booking and any special requirements, assist with uncoupling if necessary and you are free to leave. If the vehicle is dropped in our customer area, we will put your van into storage within 24 Hours.

Picking up, we will have your vehicle ready for collection. If any payment is required to finalise the contract, that will be managed onsite.  Then assist coupling up your vehicle before you leave if you require.

We park your vehicle securely and tightly with other vehicles, to keep your monthly fees low. So we can not always grant access and certainly not without prior notice.

If we can grant you access, note that spend more than 10 minutes with your vehicle onsite will count as 1 of your exits (see above).

If you require access to your van for any reason, please contact us 48 hours in advance so we can make accommodations.

We can provide a limited amount of extra services, for a small fee. Please discuss your requirements with our staff, we always want to be accommodating. After all, it is your vehicle!

The same as our airport parking business. There are no fees to amend your booking, either extending or shortening, provided you give sufficient notice. Fees may apply if you arriving requiring collection on a different day to that which is booked.

There is a $10 fee for cancelling your booking, at least 24 hours before Check In and no refund available for cancellations made less than 24 hours from Check In or NO SHOWS.

Requests can be made to waive these cancellation fees, only in special circumstances.

Unfortunately not. We are keeping the rates really sharp for everyone.