Frequently Asked Questions

When do I make payment for my parking?

For Andrew’s owned and operated sites, payment can either be made before or on arrival at Andrew’s.

For Affiliate sites, payment is required upon booking.

Can I amend or cancel my booking and are there any fees?

Amendments can be made right up until your return, without fee, for either Andrew’s or affiliate sites through our Manage Booking portal. Outstanding parking fees or credits required after amendments are also handled in this process.

Cancellations may also be made up until your intended arrival date, however cancellation fees typically apply.

How long before my flight should I arrive at Andrew’s?

Each facility is different, with recommendations between 15 and 45 minutes. Please note the time recommended on each locations website and on booking confirmation emails.

Do you have Memberships available?

Andrew’s Airport Parking owned and operated facilities have Membership options, for individuals and businesses. Please click on Melbourne, Brisbane or Adelaide to see each facilities’ options.

Affiliate branches need to be contacted individually to ask about Membership options.

Absolutely fabulous company x  Amanda, 9/01/20 Fantastic customer service and happy drivers to drop us off to the airport even at 5am in the morning.  Bhumika, 4/01/20 Such a great experience... once again! I have used Andrews many times whilst travelling and cannot fault them.  Elise, 2/01/20 Amazing service, will definitely use again in the future.  Trish, 20/12/19
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